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In the self-development classic “How to Win Friends and Influence People” by Dale Carnegie we learn a multitude of approaches to get the most out of our contacts with other people, be it in relationships, business interactions or other contexts. We discuss these approaches and focus on how they relate to your counterpart’s ego - what drives them in the short and the long run respectively. We also include some of the lessons for the digital age that were added in the updated edition that came out a few years ago. TIME STAMPS --------------------- 00:40 Brief intro HTWF&IP by Dale Carnegie 1:35 Why is HTWF&IP relevant in Factor 2.9? Because Social interactions are important in several ways. 2:40 How to Win Friends and Influence Poeple In the Digital Age 3:10 Our important ego with its short term and long term wishes 4:40 People often do not want to be challenged in their opinions 6:25 Be careful with the other person's short term ego 6:55 The three main themes of this discussion: respect the short term ego, finding the other person's why and creating value for their why 7:40 Try to gauge the other person’s biochemical state 8:55 Feel compassion with other people’s actions because they’re not in full control 9:25 “To know all is to forgive all” 10:00 Always try to leave people a bit better off than they were when you met them 10:15 Don’t assign other people’s mistakes to their characteristics 11:40 Try to take some pressure off the other person when they make mistakes 12:20 Focus on the good aspects of the situation at hand 13:15 Smile! 13:50 Don’t criticize, argue, complain or condemn 15:55 Keep your own ego in check - hard when stressed, so take a time-out 18:00 Never use the phrase “You’re wrong!” 18:25 You are basically never entirely right in the objective sense 19:05 Is the thing you disagree about really worth getting upset about? 20:10 Let the other person save face 20:55 Admit to your own faults quickly 21:15 Start with “yes”! 22:15 Give the other person a fine reputation to live up to (appeal to their nobler motives) 23:40 Finding the other person’s why by asking them questions 24:55 Listen carefully and be fully present to understand the other person 25:55 Incentivize the other person to find their meaning 26:40 Try a challenge 26:55 Use their why, put it to work 27:35 Meet people and give them real facetime 29:10 Be truly selfless and altruistic 29:40 Remember other people’s names 30:30 Give other people credit 31:00 Praise and encourage 31:25 Be grateful! 31:50 Have skin in the game: commit! 32:25 The Golden and the Silver Rules 33:00 But don’t use too many principles in your interactions 33:55 Most of this may seem evident...but we need to be reminded of it 34:40 Remember - you must be genuine in your interactions 35:20 Being genuinely positive is a two-edged sword 36:20 Thanks & bye REFERENCES --------------------- 13:50 Ray Dalio: “Habits are the most powerful tool we have”. 14:00 Book: The Power of Habit by Charles Duhigg 16:20…